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| Customer ServiceSECURITY: We understand that both the security and privacy of your financial and personal information is of the most importance when shopping online. PictureYoursUnique do not share your personal information with third parties. Picture Yours Unique is a certified licensee of the TRUSTe® Site Services Program. TRUSTe Privacy Seals help consumers click with confidence by guiding them to trustworthy websites. TRUSTe help them make the right decisions about privacy and protecting confidential user information. Please click TRUSTe link for more information. PAYMENTS: We accept payments through PayPal. PayPal is a faster, safer, and more secure way to send money, make an online payment, receive money or set up a merchant account. 30 days RETURNS AND EXCHANGES: We understand that sometimes you may not like your purchase. If you are not happy with your purchase, you have 30 days to return it or exchange it. Please send us an email to info@pictureyoursunique.com . Write the word EXCHANGE or REFUND in the message box, provide us with your order and item number. You do not need to give us an explanation for your request. However, your feedbacks are very important to us and help us to improve our service. We appreciate your feedbacks, suggestions and ideas to serve you better. After we received your information, we are going to send you by email a shipping label that you have to use to send your returned or exchanged item back to us. Once your return is received, it will be processed within 10 business days. A credit will be issued to the original method of payment within 10 days. Finally, you are going to receive a confirmation email. Keep that email for your records. STERLING SILVER JEWELRY CARE All our products are made with 925 sterling silver and cubic zirconia. Sometimes, a thin layer of tarnish will cover your sterling silver. It is easy to clean with a silver clothing polish. Sterling silver is a beautiful piece of jewelry, and it should last forever, but you have to take care of it. With these tips your jewelry will last for a very long time: •When you are not wearing your jewelry, do not leave it outside. Remember air corrupts sterling silver, so put it back in its original packaging when you are not wearing it. •Avoid creams, perfumes, soaps and lotions over your sterling silver. •If you keep your jewelry in a jewelry box, don’t mix gold, brass, and sterling silver all together. Keep a section for each kind. That not only will benefit your sterling silver jewelry, but all your jewelry. Original packaging is highly recommended. •Use a sterling silver polish cloth to clean your jewelry even if you see your jewelry completely fine. Sterling silver polish cloths are chemically treated to prevent your jewelry from tarnishing. Polish cloths should be dry. •Humidity can cause tarnish. If you prefer, keep your sterling silver jewelry in a ziploc plastic bag. (I always do this with excellent results) •Avoid cleaning your sterling silver jewelry with a towel paper or hard fabric. Believe it or not, some fabrics can scratch your jewelry easily. •Remove your sterling silver for activities such as swimming, exercise, washing dishes, hiking and cleaning with chemicals. CONTACT US By standard mail: 7 Radarick Drive Rochester, NY 14624 Phone: 585- 802- 3674 By email: info@pictureyoursunique.com Let us know your comment or question: | |
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